Mercedes Benz Parts and Accessories

16232 N. Cerro Alto Dr.
Fountain Hills, AZ 85268

Toll free: (800) 377-6598
Local Phone: (480) 836-4515
Fax: (480) 837-2886
Email: sales@germanstar.net

Business Hours: Monday - Friday
7:30 AM - 5:00 PM  Pacific Time

German Star offers a one-year from date of purchase manufacturer's warranty on new and remanufactured parts. A 30-day unlimited mileage warranty is standard on used parts (unless otherwise stated).

Returns

We can process returns and refunds only for items purchased from German Star.

No refunds will be given for any reason after thirty days from the receipt of your order.

No returns will be accepted without proper authorization.

Custom ordered items, and items that you have installed or disassembled cannot be returned.

Electrical parts are not returnable if plugged in or unsealed for any reason.

CD-ROM manuals are not returnable if unsealed for any reason.

We can refund shipping costs only if the return is a result of a shipping error or a defect (domestic orders only).

Damaged items cannot be returned.

Products that are returned for credit may be subject to a 25% restocking fee.

Core Returns

Some of our products have core charges associated with them. This charge is refunded when we receive your original part in rebuildable condition. Upon receipt of the item you have ordered, return the original part in the box that came with your order. Upon receipt of the core, the core charge will be promptly credited. You are responsible for shipping costs.